Jumia is the largest e-commerce mall in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones.Founded in 2012 in Nigeria, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa's leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com,Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.
Payment Fraud Associate
Job TypeFull Time
Qualification
Job Field Engineering / Technical ICT / Computer
Description
Founded in 2015, helloPay is a revolutionary online payments platform that provides a safe, secure, and simple way for consumers to pay for their goods online. Currently serving Jumia, the largest e-commerce mall in Africa, helloPay has plans to expand rapidly throughout Nigeria and even further afield.
helloPay is part of Africa Internet Group, a leading global incubator of e-commerce startups with more than 3,000 employees in over 20 African countries. Among Africa Internet Group’s companies are huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is staffed by world-class leaders who bring a mix of local and international talent and is backed by MTN, Millicom and Rocket Internet.
Today, helloPay is looking for an experienced and talented Payments Fraud Associate who is ready to join our vibrant and fast-growing team of professionals.
Reporting to the helloPay Chief Product Officer, your responsibilities will be as follows:
Proactively identify fraud trends that may impact business goals and targets.
Research internal and external data to identify risky behaviours and create strategies to minimize fraud.
Optimise systems to achieve optimal acceptance rate while keeping fraud loss to a minimum.
Develop and maintain machine learning models to detect fraud.
Act as fraud subject matter expert towards other departments such as marketing and product development.
Ensure operational processes are adequate, documented and enforced (e.g. fraud monitoring, dispute management, KYC, charge backs and protection policies).
Conduct or coordinate investigations on suspected fraudulent activities and provide recommendations to management and/or respective law enforcement agencies.
Report periodically to management in a clear and concise manner.
Ensure necessary records and databases are maintained for regulatory, research and reporting purposes.
Liaise with a sister team in Southeast Asia on best practices and fraud issues.
In order to succeed in the role, you should ideally possess the following skills:
Significant knowledge and experience in e-commerce fraud, credit card fraud, account take-over.
Proficiency in fraud detection technologies and tools (e.g. scoring mechanisms, rules engines).
Advanced data mining knowledge and usage of tools (e.g. SQL, R, SAS, Excel).
Proficiency in machine learning algorithms and technologies.
Strong analytical acumen, comfortable gathering data from various sources, generating and evaluating insights.
Knowledge of KYC processes and credit risks associated with merchant acquisition is a plus.
Problem-solving, positive and constructive attitude is a must.
Comfort in dealing with uncertainty and operating in a fast-growing, entrepreneurial environment.
Knowledge of banking and credit card regulations is a plus.
Head of B2B2C
Job TypeFull Time
QualificationBA/BSc/HND
Experience 5 years
Job Field Administration / Secretarial Sales / Marketing
Description
Jumia is the largest e-commerce mall in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones. Founded in 2012 in Nigeria, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa's leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.
Today, we are looking for an experienced and talented leader that is thriving to join a very fast growing environment, allowing him or her to take over the reins of the corporate sales department of the undisputed biggest e-commerce in Nigeria.
We are looking for young talented, customer centric, professionals with offline sales experience in Nigeria. As Head of B2B2C, your job responsibilities would be:
Own fully the P&L of the B2B2C channels both for GM and fashion
Develop and manage our team of B2B2C Sales agents (100+ as of now)
Develop our knowledge and network of retail customers, and learn to actively manage them
Collaborate closely with the Commercial team into a proper planning conversation to propose the most relevant assortment for the B2B2C channel
Spearhead geographical expand the offline sales into Nigeria
Leadership over the team recruitment & expansion exercise
Set-up and management of the coaching team
Devising payment and services offerings strategy for the channel
Qualifications and Requirements
Demonstrated very solid track record in retail sales channel management in Nigeria (At-least 5 years), ideally for a renowned FMCG – can prove and rely upon a solid understanding of retails channels in Nigeria
Ability to immerse in a very young, fast-paced and energetic environment
Exceptional quantitative and analytical skills and strong proficiency with excel
Ability to communicate effectively with clients, as well as sales agents, and is fulfilled by an outdoor – not a behind a desk - job
Strong drive and unwavering discipline, coupled with a strong sense of team coaching and nurturing
Regular travels to our top priorities city to be expected
Self-motivated, delivers quality work and is proactive
Result driven as this is a high-performance, output environment
Compensation :
Compensation will be based on experience level, competitive for the Nigerian market, coupled with very significant perks and incentives (up to 50% of total comp.)
Method of Application
Deadline: Not Specified
Interested and suitably qualified candidates should click here to apply online.
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