GRADUATE VACANCY AT RESOURCE INTERMEDIARIES

Resource Intermediaries Limited is a company registered in Nigeria to engage in outsourcing services. The conceptual definition of the company is "easing business burdens", which is the fundamental reason for our existence. In living this definition, we focus on three key areas; Human Resource Recruitment & Management, Janitorial Services and Business Support Services (Legal and Company Secretarial Services, Information Technology and Finance & Accounting).
The following vacancies exist at Resource Intermediaries for the following positions:
- Customer Relationship Officer
- Account Officer / Executive
- Marketing / Sales Executive
Customer Information Service Officer
    Job TypeFull Time
    QualificationBA/BSc/HND 
    Location Lagos
    Job Field Customer Care 
 Location : Nigeria
Category : Customer Service

Job Description :
Reporting directly to the CIS Officer and is responsible for account opening and reactivation, attending to all customer enquiries and proffering timely and accurate solutions to customers’ needs.
RESPONSIBILITIES
    Ensure adherence to the SLA for processing account opening and other customer requests
    Open additional accounts for existing customers
    Ensure accounts are reviewed and opened in line with regulatory requirements
    Perform Account maintenance
    Attend to all customers enquiries promptly and efficiently
    Maintain and update customer files
    Process Cards and cheque books request
    Custody and release of cards and cheque books to customers
    Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
    Process/Profile customer’s internet banking request
    Card linking and hotlist
    Process customer’s statement of account request for embassies, parastatals etc
    Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
    Resolution of customer complaint and request via CRM
    Initiate the resolution of customer’s dispense errors
EDUCATIONAL QUALIFICATIONS
     Minimum of an HND Upper from any accredited polytechnic
     Not more than 26years of age for new intakes or 28years for those with relevant Customer Service experience.
    Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
    Any Customer Service qualification will be an added advantage
SKILLS REQUIRED

    Customer relations
    Attention to details and accuracy
    Interpersonal skills
    Effective communication skills
    Ability to work under and manage pressure
    People management skills
    Time management skills
    Sound knowledge of bank products and services
    Good listening skills
    Good problems resolution skills
    Good documentation and filling management skill
Method of Application
To apply for this role, click here